Thank you for completing the March member survey
A message for Shari Landry, Culpeper Wellness Foundation president
Dear Members, We received 320 responses to the recent member survey. THANK YOU! We were very pleased with the results and appreciate your feedback on areas that provide opportunities for improvement.
We were thrilled that you rated your overall experience as 8.9 on a scale of 1 to 10. On a scale of 1 (poor) to 5 (excellent), the following areas scored 4.5 or above: availability and friendliness of staff, cleanliness, equipment variety, willingness to recommend the facilities to others and keeping you informed of programs and activities.
The areas most noted as needing improvement focused on managing the shower water on the bathroom floors at PRFC and locker room maintenance at PWC. There were also a number of comments about the pool temperature, the river current and the need for pool maintenance. I know this will be a disappointment to some but after much discussion and research into options we have made the decision not to replace the river motor.
However, I am pleased to share that the pool temperature will be increased in the near future as requested by many of our pool users. Further, we will close the pool for a few weeks this summer to do other maintenance and repairs.
We also heard that members would like more group fitness and aquatics classes. We would too! We are always looking for instructors to add new classes to the schedule. If you know someone who might be interested, please send them our way.
The surveys included over 150 comments and we have reviewed and discussed each and every one. Work has already begun to address the concerns that were most frequently noted. Thank you again for your responses and your continued membership. We appreciate you!
Shari Landry, President